City of Ostrava once again ranked the friendliest local government authority in the region
For the fourth time in a row, Ostrava’s City Authority has been ranked first in the Moravian-Silesian Region in a competition to find the most citizen-friendly local government authority. Second place was taken by Opava, with Kopřivnice in third. The competition is organized by the Czech Republic’s Intioer Ministry, and 2022 saw the event enter its seventh year. The nationwide winner this year was the town of Kolín.
The competition evaluates the quality of the services provided to clients; it also places emphasis on the provision of extra services (going above and beyond the services that the authority is legally required to provide) or the provision of standard services to an outstanding level of quality. There are 70 evaluative criteria in total – including communication with clients, the level of digitalization, improvements to sustainability, or the involvement of the general public in local government.
The awards ceremony this year took place at the Police Museum in Prague. As in previous years, a publication has been produced giving examples of good practice by individual local authorities.